Seller Policy

This Seller Policy outlines the terms and conditions for vendors selling products on Migstar. By registering as a seller, you agree to comply with this policy in full.

1. Seller Eligibility

To sell on [Your Website Name], you must:

• Be at least 18 years old.

• Provide accurate business and contact information.

• Comply with local, national, and international laws.

We reserve the right to approve or deny any seller application at our discretion.

2. Product Listings

Sellers are responsible for:

• Ensuring all product information (titles, descriptions, prices, images) is accurate and not misleading.

• Not listing prohibited items (e.g., illegal goods, counterfeit products, restricted items).

• Maintaining inventory and updating stock status.

• Setting shipping options and return policies consistent with platform standards.

All listings must comply with our [Content Policy/Prohibited Items List].

3. Order Fulfillment

• Sellers must fulfill orders promptly, typically within 3 business days.

• Accurate tracking information should be provided when applicable.

• Sellers are responsible for packaging and shipping their items securely.

Failure to meet fulfillment standards may result in account suspension or removal.

4. Payments and Fees

• Payments will be processed through [Payment Gateway, e.g., PayPal, Stripe] and disbursed to the seller’s account after a holding period of [X] days.

• Sellers agree to pay any applicable commission fees or service charges as outlined in our [Fee Schedule].

• Charge backs or disputes may be deducted from future payouts.

5. Customer Service

• Sellers must respond to buyer inquiries within [24–48 hours].

• Sellers are responsible for handling returns and refunds in accordance with their listed return policy and our general platform guidelines.

• Poor customer service or excessive disputes may result in penalties.

6. Intellectual Property

• Sellers may only list products they own or are authorized to sell.

• Use of third-party trademarks, logos, or copyrighted material without permission is strictly prohibited.

• We reserve the right to remove infringing content and suspend offending accounts.

7. Prohibited Conduct

Sellers must NOT:

• Attempt to redirect buyers off the platform.

• Engage in fraudulent, abusive, or illegal activity.

• Manipulate reviews or feedback.

• Create multiple seller accounts without authorization.

Violation of these rules may result in immediate termination.

8. Account Suspension & Termination

We reserve the right to suspend or terminate seller accounts for:

• Breaching this policy or other platform terms.

• Receiving repeated customer complaints or negative feedback.

• Violating laws or engaging in fraudulent practices.

Sellers may appeal suspensions by contacting migstar.my@gmail.com

9. Policy Updates

We may update this Seller Policy periodically. Continued use of the platform as a seller after changes are posted constitutes acceptance of the new terms.

10. Contact

If you have questions or concerns regarding this Seller Policy, please contact:

Migstar
Email: migstar.my@gmail.com
Phone: +60 18 397 4046
Address: Kuala Lampur, Malaysia