Return & Refund Policy
Thank you for shopping at Migstar. We value your satisfaction and aim to provide a smooth return and refund experience. This Return & Refund Policy explains your rights and how to initiate a return or request a refund.
1. Eligibility for Returns
We accept returns under the following conditions:
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The item must be returned within [7/14/30] days of delivery.
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The item must be unused, unworn, and in its original packaging.
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Proof of purchase (order number or receipt) must be provided.
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Some items may not be eligible for return (see Section 4).
2. How to Initiate a Return
To start a return, please:
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Contact us at migstar.my@gmail.com with your order number and reason for return.
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Wait for approval and return instructions.
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Ship the item to the address we provide.
(Customers are responsible for return shipping unless the item is defective or incorrect.)
3. Refund Process
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Once your return is received and inspected, we will notify you via email.
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If approved, your refund will be processed within [5–10 business days] to your original payment method.
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Shipping fees (if applicable) are non-refundable unless the return is due to our error.
4. Non-Returnable Items
We do not accept returns for:
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Downloadable software or digital products
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Gift cards
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Perishable goods (e.g., food, flowers)
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Personal care items (e.g., undergarments, cosmetics) unless unopened
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Customized or personalized items (unless defective)
5. Exchanges
We only replace items if they are defective, damaged, or you received the wrong product. To request an exchange, email us at migstar.my@gmail.com.
6. Damaged or Incorrect Items
If your order arrives damaged or incorrect:
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Please contact us within 48 hours of delivery with clear photos of the item and packaging.
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We will arrange for a replacement or refund at no extra cost.
7. Late or Missing Refunds
If you haven’t received a refund:
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First, check your bank or credit card account again.
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Contact your bank or payment provider.
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If you’ve done all of the above and still haven’t received your refund, please contact us at migstar.my@gmail.com.
8. Contact Us
If you have any questions about our Return & Refund Policy, please reach out to:
Migstar
Email: migstar.my@gmail.com
Phone: +60 18 397 4046
Address: Kuala Lampur, Malaysia
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